Privacy Policy for Zanzibar Marab Tours and Safaris
Zanzibar Marab Tours and Safaris (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book a tour or interact with our website or services. By using our services, you agree to the collection and use of your data in accordance with this policy.
1. Information We Collect
We collect various types of personal information to provide you with our services and improve your experience. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, nationality, and other details you provide when booking a tour or communicating with us.
- Payment Information: Credit card details and billing address (though payment processing is typically handled through a secure third-party provider).
- Travel Preferences: Special requests, such as dietary restrictions, accessibility needs, and other specific preferences related to your tour.
- Usage Data: Information about how you access and interact with our website, including IP addresses, browser type, and device information.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Booking and Reservation: To process and confirm your bookings, and to communicate with you regarding your tours and travel arrangements.
- Customer Support: To respond to your inquiries, provide assistance, and address any issues or requests you may have.
- Marketing and Communications: To send you promotional materials, newsletters, or special offers (you can opt-out of these communications at any time).
- Improving Our Services: To analyze how customers use our website and services, and to improve the overall experience.
- Legal and Compliance: To comply with legal obligations and protect our rights in the case of disputes or inquiries.
3. How We Protect Your Information
We take the security of your personal information seriously. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: We may share your information with trusted service providers (e.g., payment processors, hotel partners, transport companies) to fulfill your booking and ensure the smooth operation of our tours.
- Legal Requirements: If required by law or to protect our rights, we may disclose your information in response to legal processes or government requests.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to track your activities and preferences. You can manage your cookie settings through your browser settings to control how cookies are used, but disabling cookies may affect your experience on our website.
6. Your Rights and Choices
As a customer, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to any legal or contractual obligations.
- Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
If you wish to exercise any of these rights, please contact us at [Insert Contact Information].
7. International Transfers
If you are located outside of Zanzibar or the country where our company operates, please be aware that your personal data may be transferred to and stored in a country with different data protection laws. By using our services, you consent to the transfer and processing of your data in these countries.
8. Third-Party Links
Our website may contain links to third-party websites, services, or social media platforms. Please note that we are not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated at the top of the page. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Zanzibar Marab Tours and Safaris
Email: marab.toursandsafaris.zanzibar@gmail.com
Phone: +255 747 909 092
